Customer Relationship Specialist

Customer Relationship Specialist  

Position Summary

The Customer Relationship Specialist provides exceptional, personalized customer service to our top-tier accounts, working in partnership with Sales and Supply Chain to exceed customer expectations. Through coaching, mentorship, and intentional input on key team initiatives, the CRS will leverage their knowledge and experience to help others develop their skills and impact.

Essential Duties and Responsibilities

• Build strong relationships and trust with customers through open and interactive communication, providing them with real-time information and insight about product availability and shipments to ensure effective coordination and issue resolution.

• Provide white-glove service to customers, anticipates needs, and regularly create WOW moments for customers.

• Partner with the Account Manager and Supply Chain to find creative solutions and exceed customer expectations.

• Demonstrate a positive, empathetic, and professional attitude toward customers and coworkers.

Key Qualities and Experience

• Committed to Ei’s purpose and living out our core values of Authentic Ownership, Who Before What, 100-Year Mindset, In The Arena, and Do The Right Thing.

• Communicates with professionalism and a personal touch. Exudes an ability to de-escalate and build relationships whether in person, over the phone, or by email.

• Stellar organizational skills. Brings order and efficiency to a laundry list of tasks and competing customer requests, putting first things first while not dropping any balls.

• Motivated by the opportunity to serve customers and solve problems. Leads with empathy, identifies roots issues, and is resourceful in delivering solutions.

• Time Management. Works with both speed and accuracy to deliver effective and efficient resolution to customer needs.

• Comfortable with Microsoft Office suite and ability to pick up Customer Relationship Management software tools.